Last updated: 25 September 2026
These terms and conditions apply to all bookings, gift cards, packages and memberships at Floatworks, and to your use of our London centre. By booking a session with us, you agree to the terms below.
All sessions are booked in advance through our website, app or booking platform. Please arrive a little before your appointment so you have time to settle in.
Gift cards and session packages are a lovely way to share floating, a few things to note:
By joining, you authorise Floatworks to take your membership payment from the card on your account. Payments start on the day you join and are collected on the same date each month until you cancel or freeze your membership. Membership sessions and benefits are subject to the terms presented when you join.
Monthly memberships have a minimum term of six months, confirmed when you join, and cannot be cancelled within that term. To cancel afterwards, let us know in writing at least 14 days before your next billing date, and your membership stays active until the end of that billing period. Changes to an account can only be requested by the cardholder. Once the minimum term has passed you can also freeze your membership for up to three months at a time, with a three month gap between freezes. Any sessions still on your account when a membership ends keep the expiry period of the product they came from.
Annual memberships run for 12 months from the date of purchase and do not renew automatically. If you would like yours to continue, let us know before the 12 months are up, and any sessions you have not used roll into the new term.
We offer a partial or full refund within 28 days of any purchase, including the first payment of a membership. After 28 days, purchases are non-refundable and follow the terms they were bought under, and that includes gift cards, packages and memberships.
Gift boxes can be refunded in full only if every item is unused and in resellable condition. Refunds are issued within five working days of us receiving the returned items, or of agreeing the refund with you, and go back to the card used for the purchase. To request one, email us or speak to the team in the studio.
Unless otherwise specified, all promotion codes are not valid on already discounted products such as Intro Packages, memberships, walk-in rates and group bookings. Only one promotion code may be used per transaction, and codes cannot be exchanged for cash or applied to a purchase already made.
Our introductory offer is for new customers only and is limited to one purchase per person. Where it is bought more than once, we reserve the right to charge the full rate for any sessions already used, refund the remaining balance, and decline future bookings.
Competitions: where we run a competition, its own rules, entry dates and prize details are published alongside it and apply in addition to these terms. Prizes are non-transferable and there is no cash alternative. There is no competition running at present.
Students and NHS staff receive 15% off, on production of a valid in date ID at reception on the day. The Intro Package is excluded. Where the ID cannot be shown, the standard rate applies.
Refer a friend and, once they make their first purchase of £80 or more, you receive a free float as a thank you. Referrals need to be recorded with our team at the time, and rewards cannot be applied to purchases already made. Our loyalty programme runs through the Stamp Me app: enrol there to collect stamps on the floats you pay for and claim your rewards.
Floating is safe and deeply relaxing for most people, but it is not suitable for everyone. Please do not float if any of the following applies to you:
Floating is for customers aged 16 and over. For safety reasons we cannot offer floating to anyone with epilepsy. If you are pregnant, or have any other medical condition you are unsure about, please consult your GP before booking. Our Angel studio has accessible facilities, so please email us before you book if you need support for your visit and our team will plan it with you. We are always happy to answer questions about whether floating is right for you, just ask.
Our centre is a calm, shared space. We ask all guests to shower before and after floating, to follow the guidance given by our team, and to treat our staff, other guests and our facilities with respect. We reserve the right to refuse entry or end a session, without refund, where behaviour puts the comfort or safety of others at risk.
You float at your own risk and are responsible for ensuring you are fit to do so. Nothing in these terms excludes or limits our liability for death or personal injury caused by our negligence, or for anything else that cannot be excluded under the law of England and Wales. We are not responsible for the loss of, or damage to, personal belongings brought into our centre, so please use the storage provided and leave valuables at home where possible.
We may update these terms from time to time, for example, to reflect changes to our services or the law. The latest version will always be published on this page, and significant changes will be flagged to members by email. Your continued use of our services after a change takes effect constitutes acceptance of the updated terms.
These terms, and any dispute arising from them, are governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction.
Questions about these terms, your booking or anything else? We would love to help:
