Privacy Policy

1. Who we are

Floatworks operates a float therapy centre in London, United Kingdom. We are the data controller for the personal information collected through our website, our booking system and in our centre. This policy explains what we collect, why we collect it, and the choices you have.

2. What we collect

We collect only the information we need to run your sessions and our centre smoothly:

• Booking details, the sessions, packages or memberships you book, and your appointment history.
• Contact information, your name, email address and telephone number.
• Payment information, payments are processed securely by our booking provider, MindBody. We never see or store your full card details.
• Website analytics, anonymised information about how visitors use our website, which helps us improve it.

3. How we use your information

We use your information to:

• Manage your bookings, confirmations and reminders.
• Provide your sessions safely, including any relevant health information you choose to share with us.
• Respond to your enquiries and provide customer support.
• Send you marketing emails, where you have opted in.
• Understand how our website is used so we can improve it.

We rely on the performance of our contract with you, our legitimate interests in running our centre, and, for marketing, your consent.

4. Cookies

Our website uses cookies and similar technologies to keep the site working properly and to understand how it is used. Analytics cookies are only set with your consent, and you can adjust your preferences at any time through your browser settings or our cookie banner. Blocking cookies may affect how parts of the site work.

5. Marketing emails

We only send marketing emails if you have opted in to receive them. Every email we send includes an unsubscribe link, and you can opt out at any time, it will not affect your bookings or your experience in our centre. You can also email us and we will remove you from our list.

6. Data sharing

We share your information only with the trusted providers who help us run Floatworks, our booking platform (MindBody) and payment processors. Each provider processes your data only on our instructions and under appropriate safeguards.

We never sell your personal information to anyone.

7. Your rights under UK GDPR

Under UK data protection law, you have the right to:

• Access, ask for a copy of the personal information we hold about you.
• Correction, ask us to correct information that is inaccurate or incomplete.
• Deletion, ask us to delete your information where we no longer need it.
• Objection and restriction, object to, or ask us to limit, certain uses of your information.
• Complaint, lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk if you are unhappy with how we have handled your data.

To exercise any of these rights, email us using the details below. We will respond within one month.

8. Retention

We keep your information only for as long as we need it, to manage your bookings and account, to meet our legal and accounting obligations, and to resolve any disputes. When it is no longer needed, we delete or anonymise it securely.

9. Contact

If you have any questions about this policy or how we handle your information, please get in touch: